Conflict Management

Language for conflict
or co-operation ?

Have you ever slammed a door in rage?

Are you inclined to avoid the issue?

Do you say ‘you should’ or ‘you never’?

Do you get the boxing gloves out every time a row beckons?

Do you sometimes make accusing statements like ‘you started it’ or    ‘it’s your fault’?

Do you often cover up your real feelings by saying ‘it doesn’t matter’
when it does, or ‘I’m fine’ when you are not?

Ever been so hurt, angry and resentful that you don’t care about the
other person, you just want revenge?

Have you ever wished you could handle those difficult people better?

If so, then this book is for you. It will give you some tried and proven
ways to prevent and manage conflict in your life. It is written for parents, managers, teachers, students, anyone who wishes to manage differences in open and honest ways without argument or conflict.